Last updated: 15-11-2025
Welcome to jdbutchers.co.uk, operated by JD Butchers. By using our website, placing an order, or accessing our services, you agree to the following Terms & Conditions. Please read them carefully.
JD Butchers
100 Lochleven Road, Lochore, KY5 8DA, Lochgelly, United Kingdom
01592 860336
website@jdbutchers.co.uk
1. About Us
JD Butchers is a local butcher shop offering fresh meat products, packs, and specials for collection and home delivery. Our website allows customers to place orders directly through our online checkout system.
2. Ordering Online
2.1 Accuracy of Information
Please ensure the details you provide during checkout—including name, address, phone number, and order selections—are accurate. We are not responsible for delays caused by incorrect or incomplete information.
2.2 Order Confirmation
Once you place an order, you will receive an automatic confirmation email. This confirms that your order has been received but does not guarantee availability until we process it.
2.3 Product Availability
All products are subject to availability. If an item becomes unavailable after ordering, we will:
- Offer a suitable replacement, or
- Refund the unavailable item.
3. Prices & Payment
All prices displayed on our website are in GBP (£) and include VAT where applicable.
Payments are processed securely through our WooCommerce payment gateway providers (such as card processors or PayPal). We do not store or have access to your full payment card details.
4. Delivery & Collection
4.1 Delivery Areas
We deliver to selected local areas, as listed on our website. Orders outside these areas cannot be fulfilled unless agreed separately.
4.2 Delivery Days
Deliveries currently take place on:
- Tuesdays
- Fridays
Orders must be placed the day before your chosen delivery day.
4.3 Delivery Fees
Delivery is free for orders over the minimum spend stated on our website. Standard fees may apply to smaller orders.
4.4 In-Store Collection
Customers can choose in-store pickup at checkout and collect their order from:
JD Butchers
100 Lochleven Road
Lochore KY5 8DA
Lochgelly, United Kingdom
Collection times may vary based on shop opening hours.
5. Fresh Food, Storage & Handling
Our products are fresh and perishable. Once your order has been delivered or collected, it is your responsibility to store items safely and correctly (e.g., refrigeration, freezing, cooking).
We cannot accept responsibility for:
- Spoilage due to improper storage
- Delays caused by missed deliveries
- Failure to follow food safety guidance
6. Returns, Refunds & Cancellations
6.1 Perishable Goods
Due to the nature of fresh meat products, we cannot accept returns unless:
- The wrong item was supplied
- A product is damaged or unsafe on arrival
In such cases, please contact us on the same day with details and (if possible) a photo.
6.2 Order Cancellations
Orders can only be cancelled before they are prepared. Once preparation has begun, we may be unable to offer a refund.
6.3 Refunds
Refunds are issued to the original payment method. Please allow a few days for your bank or provider to process it.
7. Allergens & Product Information
We take food safety seriously, but our products may come into contact with common allergens in our preparation areas. If you have allergy concerns, please contact us before ordering.
8. Website Use
8.1 Accuracy of Content
We aim to keep product descriptions, images, and pricing accurate, but minor variations may occur. Errors may be corrected without prior notice.
8.2 Prohibited Use
You must not:
- Misuse the website
- Attempt to interfere with security
- Use automated tools to harvest data
- Engage in fraudulent activity
9. Limitation of Liability
JD Butchers is not liable for:
- Losses resulting from misuse of products
- Delays caused by circumstances beyond our control
- Indirect or consequential damages
This does not exclude liability where it cannot legally be limited, such as injury caused by negligence.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
JD Butchers
100 Lochleven Road, Lochore KY5 8DA
Lochgelly, United Kingdom
01592 860336
website@jdbutchers.co.uk