At JD Butchers, we’re committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what data we collect, how we use it, and the choices you have when interacting with our website jdbutchers.co.uk.
1. Information We Collect
1.1 Personal Information (Provided by You)
When you place an order, create an account, or contact us, we may collect:
- Name
- Address
- Email address
- Phone number
- Order details
- Payment information (handled securely by third-party payment providers)
This information is used solely to process orders, manage customer accounts, and provide customer service.
1.2 Automatically Collected Data
When you visit our website, certain information is collected automatically, including:
- IP address
- Browser type and device information
- Pages viewed
- Time spent on our site
- Referring website
This data helps us understand how customers use our website and how we can improve it.
2. Cookies & Tracking Technologies
2.1 Google Analytics
We use Google Analytics to understand website performance and customer behaviour.
Google Analytics collects anonymous data, including:
- Page views
- Time on site
- Browser/device details
- Click paths
Google may use this data to improve its own services. You can opt out at any time via Google’s opt-out tools.
2.2 Social Media Pixels
We use social media tracking pixels, including:
- Facebook/Meta Pixel
- Other advertising pixels where applicable
These help us measure advertising performance, understand audience behaviour, and show relevant ads on social media platforms.
Pixels do not give us access to your personal social media profiles.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you about your order or account
- Improve website performance
- Track marketing and advertising effectiveness
- Respond to enquiries
- Prevent fraud and ensure security
We do not sell or rent your personal information to any third party.
4. Sharing Your Information
Your data may be shared with:
- Trusted payment processors (e.g., card processors, PayPal)
- Delivery partners fulfilling your order
- Website service providers helping operate our online store
- Analytics and advertising partners (Google, Meta, etc.)
All partners only receive information necessary to provide their service and must handle it securely.
5. Data Storage & Security
We store customer information securely and take reasonable steps to protect it from unauthorised access, alteration, or misuse.
Order and account data is stored within our website system and used only for fulfilment and customer records.
6. Your Rights
You have the right to:
- Access the personal information we hold
- Request corrections to inaccurate data
- Ask us to delete your information (where legally allowed)
- Opt out of marketing emails
- Disable cookies through your browser settings
To make a request, contact us using the details at the bottom of this page.
7. How Long We Keep Your Data
Customer data related to orders is kept for record-keeping and legal obligations (for example, tax and accounting requirements).
Analytics data may be retained for up to 26 months, depending on tool settings.
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
JD Butchers
100 Lochleven road, Lochore KY5 8DA Lochgelly, United Kingdom
01592 860336
website@jdbutchers.co.uk